ShopCartsLive is committed to protecting and respecting Your privacy. This policy outlines how we collect, use, disclose, and safeguard Your Personal Information under the Personal Information Protection and Electronic Documents Act (PIPEDA). It applies to information collected from account holders, users, or visitors to our platform, or uploaded through our services, and explains how that data is processed and protected.

Definitions

In this policy, the following terms have specific meanings:

By providing Personal Information to Us, You consent to the collection, use, and transfer of such information as outlined in this policy.

Additional Policies

For details on how we handle Personal Information under the General Data Protection Regulation (GDPR), please see our GDPR Compliance Statement.

Information We May Collect

We may collect and process the following Personal Information:

• Information you provide by registering or filling out forms
• Uploaded content, images, product data, or other materials
• Details of platform usage, transactions, and interactions
• IP address, browser type, device information
• Communications with us or responses to surveys
• Data related to live-stream alerts, CartPing usage, and social media activity

IP Addresses & Cookies

We may collect technical data, including IP addresses, operating systems, and browser types, for system administration and to aggregate usage patterns.

Please see our Cookie Policy for details on how cookies are used.

Where We Store Your Data

Your Personal Information may be stored or processed outside Canada by ShopCartsLive staff or third-party partners. We take appropriate steps to ensure data is handled securely in accordance with this policy.

Data transmission over the internet is not 100% secure, but we use industry-standard methods to protect Your information once received. Passwords and access credentials are Your responsibility.

How We Use Your Information

We use Your Personal Information to:

• Deliver and improve the ShopCartsLive platform and services
• Notify You about updates, alerts, or live shopping activity
• Provide customer support and transactional communications
• Analyze platform activity and improve performance
• Comply with applicable laws or respond to legal requests
• Promote relevant services, with Your consent
• Carry out any purpose You have specifically agreed to

Disclosure of Your Information

We may share Your Personal Information:

• With partners and vendors necessary to deliver ShopCartsLive features
• To fulfill live shopping alerts or process commissions
• In business transactions (e.g., mergers or asset transfers)
• If required by legal authorities or law enforcement
• To resolve claims regarding intellectual property or misuse

Consent

By using ShopCartsLive, You consent to the collection, use, and disclosure of Your Personal Information as outlined.

If providing Personal Information of a third party, You confirm you have obtained their consent.

You may withdraw consent at any time by contacting us. Withdrawal may affect your ability to use certain services. We will inform You of any consequences prior to completing the withdrawal.

Your Privacy Rights

You have the right to:

• Withdraw consent at any time (subject to limitations)
• Request access to or correction of Your Personal Information
• Request account deactivation or data deletion
• File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us via email or our contact form. Verification steps may be required for security purposes.

Accuracy

We rely on You to provide accurate and complete information. Please notify us of any changes to ensure our records remain current.

Retention

We retain Personal Information as long as necessary for the purposes it was collected or as required by law, typically for a minimum of six (6) years. Data no longer required will be securely deleted or anonymized.

Third Party Policies

ShopCartsLive may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. Please review their policies before submitting data.

Data Intermediary

If we process Your Personal Information on behalf of another organization, we do so only per their instructions and as permitted by law.

Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted on the ShopCartsLive website. You will be notified via email if material updates are made.

Contact

Questions or concerns regarding this policy?

Please contact us at: admin@ShopCartsLive.com or via our online contact form.